Installation / Support
DO-IT-YOURSELF:
All items will receive printed instructions or a Electronic PDF with step-by-step instructions.
To access the electronic instructions for your order, please click the correlating link and then entire the installation password found in your confirmation email. If you do not have a password, please email us for the document password.
You will specifically be given a installation password that matches your exact product type and vehicle. Your custom password(s) can only unlock the guides that they correlate to.
BMW Manuals:
BMW F10 / F25 / F26 (5 SERIES / X3 / X4) INSTALLATION
BMW F2X / F3X / F8X (2/3/4-SERIES) INSTALLATION
BMW E6X / E9X (3 AND 5-SERIES) INSTALLATION
BIMMERDIRECT GENERAL TROUBLESHOOTING GUIDE
PORSCHE Manuals:
PORSCHE CAYENNE CARPLAY MMI+ INSTALLATION
PORSCHE MACAN CARPLAY MMI+ INSTALLATION
PORSCHE PANAMERA CARPLAY MMI+ INSTALLATION
PORSCHE 911 CARPLAY MMI+ INSTALLATION
PORSCHE MISC. CARPLAY MMI+ INSTALLATION
AUDI Manuals:
For Audi manuals, a traditional document is sent along your order.
VW Manuals:
For VW, a traditional document is sent alongside your order.
LAND ROVER Manuals:
For Land Rover, a traditional booklet is sent alongside your order.
MINI COOPER Manuals:
For MINI, these vehicles will use the BMW wiring diagrams. A custom installation booklet will be sent alongside your order for trim removal.
FERRARI Manuals:
For Ferrari, a manual will only be sent to those via a custom link personally.
LAMBORGHINI Manuals:
For Lamborghini, a manual will only be sent to those via a custom link personally.
MISC. Manuals:
Please contact us directly.
TROUBLESHOOTING HOTLINE:
All EuroDirect technical support is conducted via WhatsApp to ensure real-time and effective troubleshooting. Please carefully read the following to avoid having your messages archived or discarded:
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ALL WhatsApp messages must include your name, order number, vehicle model, vehicle year, and the exact issue you are having.
All requests made WITHOUT an appointment will be answered in the order they received. Appointments receive main priority.
- Do not contact this number for sales inquiries, order information, etc. We also do not troubleshoot products that are not own. All requests made WITHOUT an appointment will be answered in the order they received. Appointments receive main priority.
- Do not contact customer service or use the chat box for technical support. That is a seperate department.
- The Tech Support line is not customer service. They are engineers that are there to give you remedy steps to your issue, not to argue. Please follow thier steps exactly as indicated and follow their requests.
- Hours of Operation: Monday - Friday 9am - 11pm Pacific Time (United States). You are always free to send a message anytime, it will be responded to during normal business hours.
- WhatsApp Text Line: +1-213-431-7272
- Do NOT email us for tech support. Our spam filter may delete the inquiry.
- To arrange Tech Support outside of business hours in special cases, please email us directly to set a custom appointment.
PROFESSIONAL INSTALLATION:
We currently offer installation in certain areas in the US. We have served thousands of customers and have performed installations all throughout the United States. We can likely get you in touch with an independent installer or shop in your area, while also ensuring you do not overpay.
During the installation, your car will be worked on carefully as if it were our own. Shoot us a message through our "Contact" portal to begin.
Please note; Independent installers are independent entities. We merely recommend a known competent installer in your area (if available).
SHOP TRAINING:
Run a shop or dealer and want your team trained? E-mail us and we can set up training for your staff to make sure that you can carry out your own installations.
RESELLERS / DISTRIBUTORS:
EuroDirect / BimmerDirect works with many dealers, resellers and agents across the country who wish to sell our products. If you would like to partner with us, please message us directly.